FAQ
Frequently Asked Questions (FAQ)
Orders & Shipping
Q: How long does shipping take?
A: Orders are processed within 1–3 business days. Delivery typically takes 6–12 business days.
Q: Do you offer free shipping?
A: Yes, we offer FREE standard shipping on all orders within the Malaysia .
Q: How can I track my order?
A: Once your order has been shipped, you will receive a tracking number via email. You can use it to monitor your shipment status at any time.
Q: Do you ship internationally?
A: Currently, we only ship within the Malaysia .
Payments
Q: What payment methods do you accept?
A: We accept Visa, MasterCard, American Express, Discover, Shop Pay, Apple Pay, Google Pay, and PayPal.
Q: Is my payment information secure?
A: Yes, your payment information is secure. We use SSL encryption and trusted payment gateways to ensure safe transactions.
Returns & Refunds
Q: What is your return policy?
A: We offer a 30-day return policy for eligible items. Items must be unused and in their original condition.
Q: How do I return an item?
A: To initiate a return, please contact us at pawzio.store76@gmail.com with your order details. Our team will guide you through the process.
Q: When will I receive my refund?
A: Refunds are processed within 14 business days after the returned item has been received and inspected.
Q: Do you offer exchanges?
A: If you receive a defective or damaged item, we will replace it. For other cases, you may return the item and place a new order.
Orders & Issues
Q: What should I do if I receive a damaged or incorrect item?
A: Please contact us within 48 hours of delivery with clear photos of the issue. We will resolve it as quickly as possible.
Q: Can I change or cancel my order?
A: Orders can only be modified or canceled within a short time after being placed. Please contact us immediately for assistance.
Contact & Support
Q: How can I contact you?
A: You can reach us at pawzio.store76@gmail.com or through our Contact Us page.
Q: What are your support hours?
A: Our support team is available Monday – Friday, 9:00 AM – 5:00 PM (EST).
Thank you for shopping with Auramine !